Missed Appointment/Late Cancellation Policy

Moore Clinical Psychology respectfully requests that you provide at least 1 full business day’s notice to cancel an appointment. This helps to maximise availability to other clients in the event of a cancellation and minimises lost clinical time. Appointments missed or rescheduled with less than one full business day’s notice will incur a 50% fee ($135.00) which you will be required to pay prior to your next scheduled appointment. This means that, if your appointment falls on a Thursday at 9am, Gillian requires you to let her know by 9am Wednesday if you wish to cancel the appointment. Likewise, if your appointment falls at 9am on a Monday, Gillian requests that you notify her by 9am Friday if you wish to cancel. It is important to note that Third Party funders such as Medicare, Workcover, or Department of Veteran Affairs, do not pay late cancellation or missed appointment fees. Cancellation fees will be your responsibility even if your treatment is normally funded by a Third Party. 

If you are late for an appointment, your session will still finish at the scheduled time and thus may be less than 50 minutes in duration. Please note that the full fee will still apply in this instance. If Gillian is running behind, she will still offer you the full 50 minute session. 

If you provide Moore Clinical Psychology with a contact mobile number or email address, a reminder message will be sent 2 business days before your appointment. Whilst this will be standard practice, Gillian asks that you consider this as a courtesy reminder only, and that you still make note of your appointment times elsewhere. Rarely, technological issues may mean that courtesy reminders can not be sent, and in this instance, you will still be required to attend your appointment to avoid a late cancellation fee. If ever in doubt, please feel free to text (0492 094 148) or email us at info@mooreclinicalpsychology.com.au to confirm an appointment booking with Gillian.